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Last updated 6 November 2026
Who we are
Ecolutia Services AG (Swiss company number CHE-114.646.189), c/o schochauer ag, Marktplatz 4, 9004 St. Gallen, Switzerland, is the data controller for the personal information described in this policy.
For any question about how we handle your information, contact info@ecolutia.com.
What we collect
We collect personal information in three situations.
When you make an enquiry
Your name, company, job title, email address, telephone number and whatever you tell us about your site and its water treatment requirement.
When you apply for a role
Your name, email address, telephone number, CV, and a cover letter if you send one. Your CV may contain employment history, qualifications, references and any other information you choose to include.
When you browse this site
Our hosting provider keeps standard server logs — your IP address, the pages you request and when — to run the site and keep it secure. With your consent, we also use Google Analytics and Microsoft Clarity to see how visitors use the site, and the LinkedIn Insight Tag to understand which industries visit and to show our adverts on LinkedIn (see Cookies below).
How we use it, and our lawful basis
Under UK GDPR we must have a lawful basis for processing your information. Ours are as follows.
| Purpose | Lawful basis |
|---|---|
| Responding to your enquiry and preparing a quotation | Steps taken at your request before entering a contract |
| Delivering and supporting a contracted service | Performance of a contract |
| Assessing your application for a role | Steps taken at your request before entering a contract of employment |
| Keeping your CV on file for future vacancies | Your consent, which you may withdraw at any time |
| Keeping the website secure and understanding how it is used | Our legitimate interests in running a safe and effective website |
| Measuring how the site is used, and advertising on LinkedIn | Your consent, which you may withdraw at any time |
We do not sell your information, and we do not use it for automated decision-making or profiling.
Recruitment
When you apply through this website, your details and documents are sent to our recruitment team and used only to assess your suitability for the role you applied for, and for any other role we think may suit you if you have agreed to that.
If you are unsuccessful we keep your application for six months and then delete it, unless you have asked us to keep it on file for longer. If you are successful, your application becomes part of your employment record.
Please do not include information about your health, ethnicity, religion, or other special category data in your CV or cover letter. We do not need it to assess your application.
Who we share it with
We share personal information only where we need to, and only with organisations that are required to protect it:
- Other Ecolutia group companies, where your enquiry concerns a site in their region
- Our IT, hosting and email suppliers, who process data on our instructions
- Professional advisers, and regulators or law enforcement where we are legally required to
These are GoDaddy (website hosting, in its Strasbourg data centre), Microsoft (email, through Microsoft 365, and, if you accept analytics cookies, Microsoft Clarity), Intuition Machines (hCaptcha, which checks our forms are sent by people, not bots), Google (the fonts used on this site and, if you accept analytics cookies, Google Analytics) and LinkedIn (if you accept marketing cookies).
International transfers
Ecolutia operates across Europe, the Americas, the Middle East and Asia, so your information may be transferred outside the UK or the European Economic Area. Where it is, we rely on the safeguards the law requires, such as adequacy decisions or standard contractual clauses, to make sure it stays protected to the same standard.
How long we keep it
We keep enquiry records for six years, contract records for six years after the contract ends to meet our legal and accounting obligations, and unsuccessful job applications for six months. When a retention period ends we delete the information or anonymise it.
Your rights
You have the right to ask us to:
- Give you a copy of the personal information we hold about you
- Correct anything that is wrong or incomplete
- Delete it, or restrict how we use it
- Transfer it to another organisation
- Stop processing it where we rely on our legitimate interests
Where we rely on your consent, you can withdraw it at any time without affecting anything we did beforehand. Email info@ecolutia.com and we will respond within one month.
Cookies
This site stores your chosen region in your browser so the correct emergency number is shown on your next visit. That is a functional preference, not tracking, and no third party can read it.
Our forms use hCaptcha to block spam, which may set its own cookie when you use a form.
With your consent, we use Google Analytics and Microsoft Clarity to understand how visitors use this site. Google Analytics shows which pages are viewed, approximate location and device; it sets cookies (_ga and _ga_*) that last up to 13 months. Microsoft Clarity records anonymised clicks, scrolling and page movement so we can see where the site is hard to use; anything typed into forms is hidden from it. It sets cookies (_clck, up to 12 months, and _clsk, one day). Nothing is sent to Google or Microsoft unless you press Accept, and you can change your choice at any time with “Cookie settings” at the foot of every page.
With your consent to marketing cookies, we also use the LinkedIn Insight Tag. It tells us, in totals only, the industries, job titles and company sizes of visitors who are LinkedIn members, and lets us show our adverts on LinkedIn to people who have visited this site. LinkedIn sets cookies including li_fat_id, lidc and bcookie, lasting up to 13 months, and does not tell us who you are. Analytics and marketing cookies are separate choices in the cookie bar.
Security
We take appropriate technical and organisational measures to protect personal information against loss, misuse and unauthorised access, and we limit access to those who need it to do their jobs. All connections to this site are encrypted, files sent through our forms are stored where only authorised staff can reach them, and access to enquiries is limited to the people who handle them.
Contact and complaints
If you have a question or a concern about how we handle your information, contact us first at info@ecolutia.com or through the contact page. We would rather hear from you and put something right.
You also have the right to complain to the Information Commissioner's Office at ico.org.uk, or to the supervisory authority in your own country.
Changes to this policy
We update this policy when our practices change. The date at the top shows when it was last revised.